Frequently Asked Questions

We hope this page answers your questions. If not just click on the contact button below to drop us a message or call.

Q. How do I pay and how long before I get my order?

Access is INSTANT, no waiting and nothing to download. You can pay securely with a card and once done you will automatically come back to this site. You will enter an email and password and will then be taken directly into the program.

Q. Does it auto-renew and take more payments?

No. It is a one off payment which gives you 12 months access. At the end of that period it simply comes to an end with no auto-renewal or payments taken.

Q. Do I have to pay again to access other jobs?

No - it is a single one-off payment. Irrespective of whichever job you have chosen first, you can access all other jobs. After logging in, go to the Dashboard and click on the 'Change Job' Button to select a different sector, job or level.

Q. Who has created the training?

All of the information in the program including the questions and answers have been developed by our team of professional interview coaches alongside specialist HR professionals with experience of recruitment in the sector.

Q. Is it up to date?

Yes it is bang up to date for . The recruitment market changes constantly and so we are continuously reviewing and adding questions, content and answers. We make sure it reflects current recruitment practices and guidelines.

Q. How accurate are the mock interviews?

Based on your job selections, the system creates a series of mock interviews for you with likely questions. Feedback from users show an accuracy level of over 80% and you also get sample answer guides to every question.

Q. Does it cover Competency and Behavioural Interviews?

Yes the system has been designed very much with Competency Interviews in mind. You will find a range of modules such as a Competency Answer Builder, a Competency Dictionary and detailed training. You also get 500 Competency questions and answers covering 32 different competencies including the 9 Civil Service Behaviours.

Q. What if I'm not happy with it, do you offer a guarantee?

Yes we do. We know that by using InterviewGold you can significantly improve your interview skills. Feedback from users shows the program has helped win job offers. If however you are not completely satisfied just get in touch within seven days of your start date and we will provide you with a full 100% refund.

Q. My interview is in two days! Can it help?

In a hurry? Not a problem, InterviewGold gives you the option of a Fast Track program with the 10 key items you must do before your interview. Of course the more time you spend with the system and all its features the better prepared you will be.

Q. Can you guarantee I will get the job?

Unfortunately not. There are factors unrelated to your interview performance which can impact the job offer. For example, there may be another candidate with more experience, or even an internal candidate given priority. By using the system the objective is to ensure you are fully prepared, confident, ready for your interview and much better placed to get the job offer.

Q. How do I access it?

Access InterviewGold from anywhere at any time, from computer, laptop or tablet. Simply log in here. Practice for your interview 24/7 with all of it's great, easy to use features and you will quickly and easily develop the skills to land any job.

Q. Is it easy to use?

It is very easy and enjoyable to use. No training is required and all you need is access to the internet. Simply log in and enjoy all it's features. Online and so easy to use.

Q. Help - I cannot log in

If your account is live and you cannot log in this is usually a password issue. You can reset this yourself, just click on the link located on the log in page and you will be sent an auto-email with the details. Please check in your junk email too as it may have ended up there. If problems persist however just drop us a message and we will reset it manually for you.

Q. Why am I not getting your emails?

Sometimes our emails end up in the junk folder, especially on hotmail and yahoo so plesse check there. Emails come from our company, please add us to your safe list to ensure safe receipt.

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